These are the terms that govern your use of vertexlogicalsolutions.com, the marketing website operated by Vertex Logical Solutions ("Vertex", "we", "us"). When you visit the site, fill in the contact form, or otherwise interact with the website, you agree to these terms.
A few things to set expectations on the front end:
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These terms cover the . The actual 3PL fulfillment services we provide to customers are governed by a separate signed Service Agreement.
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These terms are governed by the laws of .
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If we ever disagree on something, we will try to resolve it by talking first. If that fails, we resolve disputes through arbitration in Vancouver, British Columbia.
You can use this website to learn about Vertex, to compare our services to other 3PLs, to download or read our published content, and to contact us. You can do all of that without creating an account.
Use the website lawfully, do not impersonate someone else when contacting us, and do not submit information you do not have the right to share.
You may not do any of the following on the Vertex website:
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Scrape, crawl, or harvest content at a rate or in a manner that degrades performance for other visitors. Reasonable indexing by search engines is fine.
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Submit malicious code, run vulnerability scans, or otherwise attempt to compromise the site. If you are a security researcher with a finding, email and we will work with you.
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Use the contact form to send spam, phishing attempts, or unsolicited sales pitches.
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Republish substantial portions of our site content under your own branding. Quoting with attribution is fine.
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Train AI or machine-learning models on the content of this site without our written permission.
The marketing website itself does not require an account. If you become a Vertex customer, you receive access to a customer portal under the terms of your Service Agreement. You are responsible for keeping those credentials secure.
This page covers the use of the website. It does govern the 3PL fulfillment services Vertex provides to customers.
The actual operating relationship between Vertex and a brand is governed by a separate signed Service Agreement, which includes the scope of services, the rate card, the performance commitments, the indemnification language, the termination terms, and the liability caps that apply to the work we do. Nothing on the marketing website creates a service relationship by itself, and nothing on the marketing website overrides a signed Service Agreement.
If you want to see a draft Service Agreement, ask your account contact, or email .
Rates published anywhere on this website (including but not limited to /pricing, the city pages, and the FAQ) are . They are based on typical brand profiles and they are the right place to start the conversation. They are not a binding offer.
The rate that applies to your account is the rate quoted in the email and rate card that lands in your inbox after a sales call, and which gets restated and signed in your Service Agreement. We do this on purpose: the right rate for a brand depends on order profile, SKU dimensions, sales-channel mix, peak shape, and a few other variables that are not visible on a marketing page.
If the website ever publishes a rate that turns out to be a typo or a stale value, the signed Service Agreement controls.
Two sides to this, both straightforward.
Vertex owns the website, the Vertex brand (the wordmark, the logo, the visual system, the copy), and the operations playbooks, SOPs, and methodology we have built over 20+ years of running 3PL operations. You may not republish, resell, or rebrand any of it without our written permission.
Brands own everything they submit to us: their SKU master data, their order data, their inventory, their packaging artwork, their marketing materials, their trademarks. Nothing about engaging Vertex assigns any of that to us. We hold what you give us for as long as we need it to run the service, and we return or delete it when the relationship ends, subject to the tax and customs retention windows in our privacy policy.
If you send us feedback (about the website, our process, a feature you would like to see), we can use it without obligation. We will not credit you by name in a marketing context without your okay.
We do our best to keep the website accurate, up to date, and online. We cannot guarantee perfection on any of the three.
The website is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties (express or implied), including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or virus-free.
To the maximum extent permitted by law, Vertex Logical Solutions is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the website. Our total liability for any claim arising out of the use of this website is capped at one hundred Canadian dollars (CAD $100).
This cap applies to the marketing website only. Customer-side liability between Vertex and a brand is governed by the signed Service Agreement, which includes its own (typically much higher) liability terms scoped to the operational service.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential damages. In those jurisdictions, the limits above apply only to the maximum extent the law permits.
We may suspend or block access to the website (or to specific parts of it) without notice if we believe a visitor is abusing it: running automated scraping that affects performance, attempting to break into the site, submitting unlawful content through the contact form, or violating any of the prohibited uses listed in section 2.
Suspending website access does not affect a customer's signed Service Agreement, and a Service Agreement cannot be terminated by a section of this page. Service Agreements have their own termination clauses, which the agreement itself spells out.
We may update these terms from time to time. When we make material changes, we will update the "Last updated" date at the top of the page and, where we have your email on file, we will email you 30 days before the change takes effect.
Continuing to use the website after the update means you accept the revised terms. If you do not accept them, the right thing to do is stop using the website and let us know.
These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply in British Columbia, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Most disagreements get resolved over a phone call. If something we cannot resolve through ordinary back-and-forth does come up, the parties agree to resolve it by binding arbitration in Vancouver, British Columbia, under the rules of the Vancouver International Arbitration Centre. The arbitrator's decision is final. Each side pays its own legal fees, and the parties share the arbitrator's fees equally unless the arbitrator allocates them differently.
Nothing in this section prevents either party from seeking injunctive relief in a British Columbia court for intellectual-property or confidentiality matters where speed matters.
Questions about these terms, a legal request, or something we can clarify: we are easy to reach.
Email:
Phone:
Mail: Vertex Logical Solutions, Burnaby, BC, Canada
