Services
17 service lines, 4 categories, one operations team. Pick the category that matches your channel mix.
The 4 pillars
Every Vertex engagement is built from these four pillars. Most brands sign for two or three. The decision tree below picks the right starting point.
Category 01
Pick, pack, and ship for DTC and retail. One inventory pool, one operations team, one WMS. The default category for brands running a Shopify storefront, an Amazon shop, and a few wholesale doors out of the same SKU list.
Category 02
Run Amazon the way Amazon expects. Seller Fulfilled Prime to keep the Prime badge while controlling inventory, FBA prep to keep your shipments out of inbound jail, and full Amazon fulfillment when SFP is the wrong call for your SKU profile.
View Amazon servicesCategory 03
Native Shopify integrations for stores doing $1M to $200M GMV. Subscription billing pulls, Shopify Plus checkout extensibility, flow-based routing rules. We build the operations around how Shopify actually fires orders, not a generic webhook adapter.
View Shopify servicesCategory 04
Everything that surrounds the pick-pack core. Inbound freight, LTL outbound, cross-border into Canada, plus value-added work like kitting, co-packing, labelling, and the big-heavy-bulky parcel lanes most 3PLs refuse to touch.
Microexperience
We will highlight the category that matches your channel mix. Useful when you do not yet know whether you need Amazon-led, Shopify-led, or all-of-the-above operations.
Question 1 of 3
Standard on every engagement
We do not split your account across teams or systems when you add a category. Adding Amazon to a Shopify build is a configuration change, not a re-onboarding.
01
One pod owns your account across categories. We do not hand you off to a separate Amazon team or a separate Shopify team. One escalation path, one Slack channel, one set of SLAs.
02
All categories run on the same warehouse management system. Inventory ledger updates in real time across DTC orders, FBA replenishment, Shopify subscription shipments, and retail POs.
03
You do not buy separate inventory for Amazon vs Shopify vs retail. We pull from one pool, and we set replenishment minimums per channel so nothing runs dry at FBA while DTC sits long.
04
99.9% pick accuracy, same-day cutoff at 2pm local for orders in by noon, 24-hour inbound receiving on appointments. SLA credits if we miss. Numbers, not adjectives.
Self-disqualifier
Save us both the discovery call. If your product fits one of these four categories, we are not the right 3PL.
Class 1-9 dangerous goods. No exceptions.
We run ambient and limited refrigerated. No -10°F freezer.
No prescription, no controlled substances, no FDA Class II/III devices.
We do not operate a bonded warehouse. Customs clearance handled at port.
Ready when you are
Tell us your channel mix, your monthly order volume, and your current bottleneck. We will write back with the right category combination and which of our 26 nodes makes sense for your demand map.
