Your inventory ready to ship in 24 hours. Orders out the door the same shift they come in. One operations team that knows your brand, your packout, and your peak.
5
Days from sign to first order shipped
11
Steps from sign-on to porch
99.97%
Pick accuracy on every order
24h
From inbound to ready-to-ship
The 11-step lifecycle
From sign-on to your customer's porch
Five days from contract to first parcel, then six steps that repeat every order, every day. Tap any step to see how we make it bulletproof.
01
Day 0
Sign on, your ops lead named
Contract signs in the morning, your ops walkthrough runs the same afternoon. You leave Day 0 with a Slack channel, a named ops lead, and a written onboarding checklist.
How we make this bulletproofHide
The ops lead is the same person who runs your account in production. Not a sales handoff to a stranger on Day 6.
02
Day 1
Your SKU catalog onboarded
You upload your SKU list. We map every SKU to a Vertex ID, barcode, hazmat flag, and packout profile, and send back any gaps the same day.
How we make this bulletproofHide
We do not start receiving inventory with an ambiguous catalog. Clean SKU data is the single biggest predictor of a clean launch.
03
Day 2
Packout spec locked
Every variant of your packout is photographed in our test bay. You sign off before a single live order ships.
How we make this bulletproofHide
Packout is the customer experience. We lock it so order one matches your spec instead of inventing a default.
04
Day 3
Test orders run end-to-end
We place 2 to 4 real orders through your live storefront and you unbox them on Zoom with our ops lead.
How we make this bulletproofHide
Everything wrong gets fixed before Day 4. Test orders cover single-SKU, multi-SKU, oversize, and hazmat. The cost is on us.
05
Day 4–5
Shipping accounts connected, first inventory received
UPS, FedEx, USPS, Purolator, Canada Post, and DHL connected. Your first inbound clears our dock within 24 hours of arrival.
How we make this bulletproofHide
On Day 5 you flip the order feed on. First 30 days run metered: every order gets a second-pass QC and weekly accuracy reports.
Day 5 onward · every order, every day
06
Live
Order placed at your storefront
Your customer hits buy. The order lands in our system from Shopify, Amazon, or your ERP within seconds.
How we make this bulletproofHide
If your store's order notification hiccups, our 60-second backup check catches it so nothing sits stranded.
07
Live
Address and fraud scrub
Every address is validated against USPS or Canada Post and run through a fraud-pattern check.
How we make this bulletproofHide
Flagged addresses hold for a 2-hour scrub before release instead of shipping to a bad address.
08
Live
Every pick scanned, every box checked
Every unit barcode-scanned at the bin. Pack stations weigh the order, check it against the manifest, and photograph high-value parcels before they ship.
How we make this bulletproofHide
Visual picks hit 97% accuracy. Scan-confirmed picks hit 99.97%+. We do not run visual picks, ever.
09
Live
Multi-carrier rate-shop and cutoff
Our WMS compares major carrier rates in real time and picks the best service for the destination, the weight, and your service-level rules. Orders packed by cutoff make the same-shift truck.
How we make this bulletproofHide
Single-carrier lock costs you 8 to 18% on the long tail. Cutoff is a hard line at our dock, not a suggestion.
10
Live
Trailer sealed, first carrier scan tracked
Every trailer is sealed, the seal is photographed, the number logged. We chase carrier ops when first-scan lags past 4 hours.
How we make this bulletproofHide
Chain of custody matters when a parcel goes missing. Your customer panics when tracking shows nothing for 48 hours.
11
Live
Delivery and exception handling
Our exception desk reviews flagged parcels twice daily — refused, undeliverable, lost — before your customer notices.
How we make this bulletproofHide
Refused, undeliverable, lost-in-transit, customer-initiated reroutes. The queue never sits unwatched, including weekends.
Everything included
Built into the operation. Not bolted on.
Every capability below runs across our network on the same operations playbook. Nothing here is a paid add-on or a "check with your account manager."
01 5 capabilities
Locations & cross-border
US locations
Canada locations
Cross-border shipping
CUSMA / Section 321 tagging
Amazon FBA prep
02 10 capabilities
Operations & accuracy
Scan-confirmed picking
RF-enabled stations
24-hour receipt-to-pickable
Same-shift cutoff
Photo packout verification
Hazmat handling
Address + fraud scrub
Exception desk
Carrier-handoff monitoring
Cycle counts + annual physical
03 5 capabilities
Software & integrations
Datex WMS
Real-time inventory
Shopify, Amazon, BigCommerce integrations
EDI to retailers
Multi-carrier rate-shop
04 10 capabilities
Service model & value-adds
Named operator per account
B2B + DTC
Returns handling
Kitting
Bundling
Polybagging
Palletization
Custom packaging
Count & inspect
Quality control
Built for D2C brands
The work that makes your brand feel like your brand.
Pack the way your brand wants.
Your tissue paper. Your insert cards. Your gift-with-purchase rules. We pack to your spec, not to a generic 3PL default. Day 2 of onboarding locks the full packout before a single live order ships, and if your brand voice changes, we update the spec the same day.
Your peak, built six weeks before it hits.
Your BFCM is 6 to 11x your steady-state volume. We forecast it from your prior-year curve, pre-stage labor pre-trained on your packout in week 4, pre-build cardboard for your top 20 SKUs, and extend dock hours starting Black Friday minus 3 days. Accuracy stays at 99.97% through peak. We do not let it relax because the volume went up.
Cross-border without the math problem.
If you ship US-to-Canada or Canada-to-US, the customs math changed in 2025 when Section 321 got suspended. We tag every SKU at receipt with CUSMA origin status, then bulk-transfer to a sister facility at COGS once instead of paying duty per-parcel at retail. Cross-border DTC still works for the brands who do this math right.
Ready to ship?
Reduce your fulfillment costs. Ship faster.
Lower carrier rates
Faster ship times
A named account lead
Tell us what you ship and where. If we are not the right fit, we will say so on the call rather than after you sign.
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