Brands selling into premium retail (Saks, Nordstrom, REI, Sephora, Whole Foods) can lose meaningful chunks of gross retail revenue to compliance chargebacks. Carton labels in the wrong position, ASN windows missed by an hour, packout specs that drift from the photo signed off six months ago, and routing guides that updated quarterly without the ops team noticing. The chargebacks land weeks or months after the shipment delivered, by which point the brand has no audit trail and limited dispute options.
We run retailer compliance as a per-retailer WMS rule library. The retailer's spec sheet captures during onboarding: carton label format, ASN window, routing guide, packaging spec, and chargeback schedule. The WMS reads the destination retailer code on every PO and applies the correct rules: per-retailer label template, per-retailer ASN trigger timing, per-retailer packout spec. QC samples at a rate that scales with chargeback risk. The discipline of running compliance through WMS rules rather than operator memory typically cuts chargeback rates significantly within the first quarter.
This page walks the six co-packing workflows we run, the five highest-volume retailer compliance programs with per-retailer detail, the five operating principles, the retailer compliance label viewer microexperience, the pricing structure, and the related sub-services. The math says retailer compliance work pays for itself in chargeback reduction alone; the upside is the gross-margin recovery on top.