Total floor area
65,000sq ft
Facility Burnaby BC flagship + 26 nodes
Inside a Vertex warehouse.
65,000+ sq ft flagship facility in Burnaby BC. Plus operations across 26 city nodes. Here is what each one runs.
- 65k
- Sq ft, flagship
- 26
- Partner nodes
- 12
- Dock doors
- 50k+
- Pick locations
Flagship facility, Burnaby BC
The specs we run our biggest accounts through
Our anchor facility sits 18 minutes from the Port of Vancouver. 65,000 sq ft of pickable floor with the headroom to install a second mezzanine if a brand needs it. Open seven days during peak, six days the rest of the year. Below are the numbers, then the standard ops stack we run here and at every partner node.
Clear height
22 ft
Dock doors
12
Pick locations
50,000+
RF-scan stations
4
Monitored security
24/7
WMS-managed
The entire facility runs on Datex WMS. Every receipt, every put-away, every pick, every pack, every ship is scan-confirmed in the same system of record we use at every partner node.
What runs at every Vertex node
One ops stack, twenty-seven facilities
The Burnaby flagship is the largest building we run, but a brand on our network gets the same software, the same scan flow, and the same exception desk at every node. Below is the standard ops stack. If a facility cannot run all seven, we do not add it to the network.
01 Required
WMS (Datex)
Tier-one warehouse management system. System of record for every receipt, put-away, pick, pack, and ship. Same software at every node we run.
02 Required
RF scanning at every station
Receipt, put-away, pick, and pack all scan-confirmed. No visual picks, ever. Drives our 99.97% accuracy target.
03 Required
Dock-door scheduling
Every inbound truck books an appointment. Unannounced arrivals get parked until we have time to reconcile against the ASN.
04 Required
Ramp-seal protocol
Every outbound trailer gets a numbered seal, photographed, and logged against the manifest. Chain of custody is unbroken from our dock to the carrier hub.
05 Required
RFID inventory at high-velocity zones
Top-80%-velocity SKU zones run RFID-tagged bins. Cycle counts roll continuously rather than waiting for a quarterly physical.
06 Required
Carrier rate-shop (EasyPost)
Real-time comparison across UPS, FedEx, USPS, Purolator, Canada Post, DHL, and any negotiated account a brand brings. Picks the cheapest service within the published rules.
07 Required
Exception-queue dashboard
Refused deliveries, undeliverables, missing scans, customer-initiated reroutes. Reviewed twice daily by the exception desk. Brands get a written note before their support team notices.
A visual walkthrough
The six stations every parcel passes through
From the moment a truck backs into our dock to the moment a parcel hits a customer porch, every unit moves through six physical stations. Click a station to see the three operational actions that happen there, the WMS table that owns the data, and the failure mode we monitor for.
Capacity + scaling
How we expand without breaking the network
A brand that signs at 5,000 orders per month should not melt our network when they ramp to 50,000. Below is how we add capacity, how we scale through peak, and how we keep the standard the same as the footprint grows.
Flagship Burnaby BC, 65,000 sq ft
Our anchor facility runs the full ops stack and handles the heaviest accounts. Open seven days during peak, six days the rest of the year.
26 partner nodes across North America
Smaller regional facilities operated under the same SOPs, same WMS, same scan-confirmed flow. Brands pick the nodes that match their order density.
Peak-week scaling: forecast six weeks ahead
BFCM and Mother's Day volume runs 6 to 11x steady-state. We pre-stage labor, pre-build cardboard for top-20 SKUs, and extend dock hours starting BFCM minus 3 days.
Node additions every 12 to 18 months
New partner nodes added through a 90-day onboarding that mirrors a brand onboarding: WMS spec, packout photos, test orders, scan calibration before any production volume flows.
Security + compliance
Four things our procurement team gets asked about
Every brand evaluation includes a procurement or legal review. Below are the four documents and policies that come up most often. Anything you need beyond this list, we send under NDA on request.
SOC 2 Type II (audit in progress)
Annual audit covers logical access, change management, encryption at rest, and incident response. Reports available under NDA to brands evaluating us.
TAPA-aligned procedures
Transported Asset Protection Association class-C aligned for facility access, dock security, and trailer-handoff documentation. Driver IDs verified at the gate.
Insurance summary
$10M product liability, $5M warehouse legal liability, $2M cyber. Certificates of insurance issued to brands on request.
Dock-camera retention
90-day rolling video on every dock door, pack station, and exterior approach. Footage available for incident review with a written request and an order ID.
Touring the facility
Any brand can schedule an in-person tour
We do tours Tuesday through Thursday. 90 minutes from arrival to debrief. We walk the dock, the pick path, the pack stations, the manifest lane, and the exception desk. You can record. You can bring your CTO or your COO. We answer the awkward questions about what breaks and what we do when it does.
- Live walk of the 12 dock doors and the seal protocol
- Hands-on demo of the RF scanner at a pick station
- Q&A with the dock manager and the exception desk lead
- Lunch with the founder if you book the Thursday slot
Schedule a tour
We confirm within one business day. NDAs available if you want to bring a competing brand evaluation.
Ready to see it for yourself?
Walk the floor with us
In-person tour of the Burnaby flagship. Same procedures, same software, same scan flow you would get if you went live with us. No deck, no sales pitch, just the building.